Publications

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What do people want, need and expect from public services?

Joint Publication with the RSA, prepared by Ipsos MORI and supported by the Joseph Rowntree Foundation and DCLG
Publication: March 2010
What do people want, need and expect from public services?

Ultimately, the public will decide the future of public services.  What do they want, need and expect from their services?  In this authoritative report, prepared by Ipsos MORI, the most up to date quantitative and qualitative data is used to explore the public’s priorities and anxieties.  It suggests how the relationship between citizens and their services might change in the future.  In particular, it suggests that there may be some appetite for citizens playing a more active role in deciding or reviewing the actions of public services, although the limits of this appetite and the conditions for translating into action need to be clearly understood.  Published in partnership with the RSA, with the generous support of the Joseph Rowntree Foundation and the DCLG, the report brings home the need for politicians and policy makers to engage more urgently and honestly about the choices ahead for public sector reform.

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