What do people want, need and expect from public services?
Ultimately, the public will decide the future of public services. What do they want, need and expect from their services? In this authoritative report, prepared by Ipsos MORI, the most up to date quantitative and qualitative data is used to explore the public’s priorities and anxieties. It suggests how the relationship between citizens and their services might change in the future. In particular, it suggests that there may be some appetite for citizens playing a more active role in deciding or reviewing the actions of public services, although the limits of this appetite and the conditions for translating into action need to be clearly understood. Published in partnership with the RSA, with the generous support of the Joseph Rowntree Foundation and the DCLG, the report brings home the need for politicians and policy makers to engage more urgently and honestly about the choices ahead for public sector reform.
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Avoiding a repeat of the 1980s
For all the reform strategies and grand narratives emerging from Whitehall, much of the real action will happen at the local level.... read the full article
A new settlement for public services, by Clare Tickell
The state needs to be smaller. This is the conclusion not of the coalition government, but of a cross-party group of politicians and experts on the RSA’s 2020 Public Services Trust, whose final report is out soon.
... read the full article
Meeting the place-based challenge
Bill Cooper of KPMG and Ben Lucas of the 2020 Public Services Trust warn that many councils are not yet fully prepared to take on the new responsibilities of place-based budgeting.... read the full article
The coalition's NHS reforms - far enough or a 'quick fix'?
The NHS was recently ranked as one of the most efficient and effective health systems in the world, so is radical reform an unnecessary risk? Dr Greg Parston looks into the matter.... read the full article