Online or in-line: the future of information and technology in public services
From Twitter and Second Life, to online banking and blogging, it is no exaggeration to say that technology is transforming the way many of us live our lives. Whilst we can readily order pizza over the internet, buy clothes and even purchase business services online, we are often limited to standing in queues or waiting on hold to speak to public services and government.
Technology opens up the capacity for information and online services to be within easy reach of citizens. It also allows for greater dialogue between service users and providers, enhancing the potential for government to deliver more responsive, accountable and cost- effective public services.
But there are serious concerns that need to be addressed, including privacy, data security and individual consent for data sharing. Questions also arise about the role of central government, private firms and third sector organisations in building capacity for better use of data and information in public services. This report addresses these challenges and sets out a range of policy options that need to be brought into the public debate.
Officials, professionals, geeks, techies, and citizen activists - Online or In-line is for you.
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