How Should We Measure Public Sector Performance
How do we measure public sector performance? How can we be sure that apparent improvements are actually a case of improved performance and are not simply ‘statistical improvements’ or measurement errors? As public services face the challenge of delivering the outcomes that citizens most value with shrinking public resources, the question of measurement has become more urgent than ever. The author argues for an approach that minimises the risk of gaming and is broad enough to include the ‘difficult to count’ areas in which value is often produced.
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