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How Should We Measure Public Sector Performance
How do we measure public sector performance? How can we be sure that apparent improvements are actually a case of improved performance and are not simply ‘statistical improvements’ or measurement errors? As public services face the challenge of delivering the outcomes that citizens most value with shrinking public resources, the question of measurement has become more urgent than ever. The author argues for an approach that minimises the risk of gaming and is broad enough to include the ‘difficult to count’ areas in which value is often produced.
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Articles
Avoiding a repeat of the 1980s
For all the reform strategies and grand narratives emerging from Whitehall, much of the real action will happen at the local level.
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A new settlement for public services, by Clare Tickell
When the Commission on 2020 Public Services first met, before the credit crunch, one of our challenges was to wake people up to the looming crisis in public services. Well, nobody is asleep any more.
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Soap Box
The state needs to be smaller. This is the conclusion not of the coalition government, but of a cross-party group of politicians and experts on the RSA’s 2020 Public Services Trust, whose final report is out soon.
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Meeting the place-based challenge
Bill Cooper of KPMG and Ben Lucas of the 2020 Public Services Trust warn that many councils are not yet fully prepared to take on the new responsibilities of place-based budgeting.
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The coalition's NHS reforms - far enough or a 'quick fix'?
The NHS was recently ranked as one of the most efficient and effective health systems in the world, so is radical reform an unnecessary risk? Dr Greg Parston looks into the matter.
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